Extending Free Trials
Blue offers a 7-day free trial for all new organisations. As the trial nears expiration, emails are automatically sent to remind the customer.
If more time is required to try Blue or conduct testing, organszation admins can request an extended free trial. Below are the step-by-step instructions for the Blue team to process these extension requests.
Overview
Free trials can be extended by 1-2 weeks depending on the customer's needs
Only the Blue team can process extensions through the admin section
The organisation administrator must first request the extension
Multiple extensions can be provided if needed for extensive testing
Process
Open the Blue Admin section
Click on the organization requesting an extended trial
Click the "Extend Trial" button
Select the extension duration (typically 1-2 weeks)
Click Update to confirm the new expiration date
The free trial will now be automatically extended for the selected duration.
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